L’Expérience Collaborateur: Faites de vos employés les premiers fans de votre entreprise !

L'Expérience Collaborateur PDF
Les entreprises n’ont plus le choix : si elles veulent répondre aux attentes des jeunes générations et regagner l’engagement de leurs collaborateurs, elles doivent proposer une nouvelle expérience au travail. L’Expérience Collaborateur est cette combinaison unique de tous les moments clés qu’un individu vit avec l’organisation depuis son entrée jusqu’à son départ de l’entreprise. Ce qu’il va vivre au quotidien en termes de sens, de relations humaines, d’environnement physique et digital devient de plus en plus décisif sur sa motivation et sa performance. En s’appuyant sur des pratiques d’entreprises en pointe en sur le sujet (Airbnb, Adidas, BlaBlaCar, Michelin, Orange, etc), cet ouvrage permet à tous les dirigeants, RH et managers de mieux comprendre les enjeux de la démarche et la façon de la mettre en place au sein de leur organisation. Détails sur le produit Broché: 224 pages Editeur : Diateino; Édition : 1 (5 octobre 2017) Langue : Français ISBN-10: 2354562691 ISBN-13: 978-2354562694 Dimensions du produit: 20,9 x 1,2 x 14 cm
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The Employee Experience Advantage
Language: en
Pages: 304

The Employee Experience Advantage

Authors: Jacob Morgan
Categories: Business & Economics
Type: BOOK - Published: 2017-03-01 - Publisher: John Wiley & Sons
Research Shows Organizations That Focus on Employee Experience Far Outperform Those That Don't Recently a new type of organization has emerged, one that focuses on employee experiences as a way to drive innovation, increase customer satisfaction, find and hire the best people, make work more engaging, and improve overall performance.
The Employee Experience
Language: en
Pages: 240

The Employee Experience

Authors: Tracy Maylett, Matthew Wride
Categories: Business & Economics
Type: BOOK - Published: 2017-01-10 - Publisher: John Wiley & Sons
Ever notice how companies with the best service also have the happiest employees? That’s no accident. Do you want to build a strong, successful organization? Start by ignoring your customers. Really. Instead, focus first on creating a better employee experience, or EX. Your employees interact with customers, make them smile,
The Innovation Secrets of Steve Jobs: Insanely Different Principles for Breakthrough Success
Language: en
Pages: 256

The Innovation Secrets of Steve Jobs: Insanely Different Principles for Breakthrough Success

Authors: Carmine Gallo
Categories: Business & Economics
Type: BOOK - Published: 2010-10-12 - Publisher: McGraw Hill Professional
A "THINK DIFFERENT" APPROACH TO INNOVATION-- Based on the Seven Guiding Principles of Apple CEO Steve Jobs In his acclaimed bestseller The Presentation Secrets of Steve Jobs author Carmine Gallo laid out a simple step-by-step program of powerful tools and proven techniques inspired by Steve Jobs's legendary presentations. Now, he
Employees First, Customers Second
Language: en
Pages: 198

Employees First, Customers Second

Authors: Vineet Nayar
Categories: Business & Economics
Type: BOOK - Published: 2010 - Publisher: Harvard Business Press
Imagine a management philosophy based not upon serving a company's customers, but on serving the company's employees. Vineet Nayar, CEO of HCL Technologies in India, has put such a philosophy into practice with remarkable results. His "employee first, customer second" mantra has been recognized globally as an example of organizational
Six Simple Rules
Language: en
Pages: 256

Six Simple Rules

Authors: Yves Morieux, Peter Tollman
Categories: Business & Economics
Type: BOOK - Published: 2014-03-11 - Publisher: Harvard Business Review Press
New tools for managing complexity Does your organization manage complexity by making things more complicated? If so, you are not alone. According to The Boston Consulting Group’s fascinating Complexity Index, business complexity has increased sixfold during the past sixty years. And, all the while, organizational complicatedness—that is, the number of